Cactus Internet, hereby referred to as Cactus, provides services all of which are subject to the terms and conditions outlined in this agreement. By using services provided by Cactus, the client, hereby referred to as the 'Customer' agrees to abide by all three of these policies unless an exception has been provided by Cactus in writing. By using Cactus services, the Customer agrees to comply with all three documents, and upon purchase the Customer agrees to these legally binding agreements.
These policies are exclusively governed by the laws of the United Kingdom. Objections in relation but not limited to your service, the company and/or these conditions may exclusively be heard in a court of the United Kingdom.
Cactus agrees to provision the services outlined and paid for in the order unless otherwise stated. Cactus reserves the right to refuse, suspend or terminate service to anyone in violation of this agreement, or in the event of insolvency. By ordering any services from Cactus, the Customer agrees to provide current, up-to-date information with regards to their personal contact details and other information stored in our system. Cactus reserves the right to terminate any services provided to Customers where false or fraudulent information has been provided. Upon signup, the Customers also agrees to the Account Transfer Policy outlining how account ownership can be transferred to another person.
Cactus will not make available or continue to provide any service where a client has not paid the outstanding amount in full. To cancel a service with Cactus, the Customer must provide at least 14 days notice. The Customer accepts that, should they fail to provide adequate cancellation notice, they may be charged for the next billing term. Cactus reserves the right to charge additional 'late payment' fees as a penalty for overdue payment. Should the Customer fail to pay by the invoice's due date, Cactus reserves the right to terminate their services at any point, irrespective of the number of warnings that they may have received, or if a suspension has been imposed upon the account. In order to cancel, all outstanding bills must be paid in full, including any existing invoices already issued by the Cactus system. If the Customer fails or refuses to pay Cactus the full amount owed, then Cactus reserves the right to refer their non-payment to a debt collector. Following a debt collector being assigned and sent the instruction, the Customer agrees to pay any additional fees incurred by collecting the outstanding debt.
Cactus does not offer backdated or pro-rated refunds for any Customers cancelling their services early unless otherwise specified. Should the Customer not be satisfied with the service that they have received from Cactus within the first thirty (30) days of their service, then they may cancel their service free of penalty in exchange for a full refund. The 30 Day Moneyback guarantee is limited to Shared Hosting customers only.
Cactus will not take any responsibility for any damages and/or losses incurred by the Customer using its services. The Customer accepts and assumes full responsibility for managing and backing up all of their data held on their account.
The Customer agrees not to promote, upload, download, post, transmit or store data using or on the service(s) provided to them, and assumes full responsibility for any material on or changes performed to their account(s). The Customer may not upload material which is deemed unlawful by their resident country, UK or US law. Content which is offensive, deflammatory, illicit or pornographic is prohibited. Other content includes, but is not limited to, copyright protected material without permission of the copyright owner, warez, high resource usage programming, phishing sites and pyramid schemes. Cactus reserves the right to define what material is classified as prohibited and take action against the Customer on a case-by-case basis.
Abuse includes, but is not limited to:-
Should your actions cause Cactus' systems to become blacklisted or affected in some way by your actions, a fee of up to $800 may be imposed to compensate and 'clean up' your actions. An hourly fee may also be added which is not limited to any sum, of $90/hour.
Cactus Internet is under no duty, and does not by this policy undertake a duty to monitor and/or police its clients activities and disclaims any responsibility for abuse through or on it's network. Enquiries regarding this policy should be sent to the abuse email address shown on the contact page.
